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  • FAQ's

    We have pulled together a set of the most frequently asked questions. If you have any other queries though please complete the form further down the page and we will come back to you, or call us on 020 3917 5550.

    What is Engineered Vinyl Flooring?


    A far cry from the sheet or tile vinyl of the 60s and 70s, engineered vinyl, or click vinyl, flooring is constucted from multiple layers, giving it strength and stability. It comes in a wide range of designs and colours including marble, slate and travertine, as well as traditional wood effects, with authentic textures as well as colours.

    This sturdy flooring replicates all the aesthetic benefits of real wood flooring, whilst offering a host of benefits, including being waterproof, easy and quick to install and easier to maintain, making it a great alternative to not only wood flooring but other engineered flooring types, such as engineered wood and laminate. For further information, check our guide.

    How easy is it to install?


    Very! All Pro-Tek™ flooring has a click lock system to make it quick and easy to fit together with no need for gluing or drying time. The Excel and Editions ranges have slightly different click systems, both from Unilin, experts in designing innovative technologies for flooring.

    In addition, a premium, IXPE underlay is built-in and the flooring can be laid directly on most sub-floors as long as they are even, including existing flooring. Check out the installation guide, including pictures and videos, for more information.

    What is WPC?


    WPC stands for Wood Plastic Composite and is the material used for the core layer in WPC engineered flooring - The Pro-Tek™ Excel collections all have a WPC core.

    The WPC structural layer makes Pro-Tek™ Excel much thicker and more rigid than traditional vinyl and other types of engineered flooring, providing waterproof benefits making the flooring ideal for wet areas such as kitchens and bathrooms, as well as strength and stability.

    What is SPC?


    SPC stands for Stone Plastic Composite and is the material used for the core layer in SPC engineered flooring - The Pro-Tek™ Editions collections all have an SPC core. It offers all the same waterproof benefits as WPC, but is heavier.

    The Editions SPC collections have less layers overall than the WPC Excel collections and is therefore thinner, but at a lower cost as well it offers an excellent value alternative, especially for larger housing projects and spaces.

    Can the flooring be laid directly on to an even concrete floor or does it require underlay first?


    All Pro-Tek™ flooring has a built in underlay and can be laid directly onto even sub-floors, including concrete. You may find the fitting guide useful to read, which talks about any preparation needed before installation.

    No additional underlay is required though.

    How much flooring should I order?


    Flooring is based on a m2 measurement and then the number of packs you need is calculated by this divided by the pack size. First measure the width and length of your space and multiply them to get the basic square meterage. If there are recesses, fireplaces, bay windows or other obstructions on the room you will need to allow for these in your calculation. Check out our measuring guide for more information.

    Always allow an extra 5-10% to your measurements to allow for resizing planks and wastage.

    Are all Pro-Tek™ Collections Waterproof?


    Yes, all our flooring is constructed with a revolutionary waterproof core, making it ideal to use in wet areas such as kitchens and bathrooms.

    Can I use use Pro-Tek™ flooring with underfloor heating?


    Yes, all collections of Pro-Tek™ flooring are compatible with wet underfloor heating systems. In addition, the Editions collections can also be used with dry systems - see our guide for further information.

    It is advisable though to check with a professional flooring fitter, heating contractor or the manufacturer of your heating before installing any flooring.

    How easy is the flooring to keep clean?


    As with any engineered or solid wood floor, use a soft vaccum extension or broom to keep debris off the floor and a pre-finished floor cleaner is also recommended. Do not buff, wax or use any cleaning products that contain surfactants and never use a steam mop to clean the floor.

    The anti-scratch, commercial grade wear layers provide outstanding protection, but you should still treat the floor with some care, such as avoiding use of outdoor / high heeled shoes, keeping pet nails trimmed and sweeping up debris regularly to keep it looking new and prevent damage. See our full guide to looking after your new engineered vinyl floor.

    How do I finish off edges and cover gaps around objects?


    Pro-Tek™ has the widest range of complete match accessories of any engineered vinyl flooring range, ensuring that any project can be finished professionally.

    There are five profiles available in all finishes and colours - T, Ramp, End, L-Shape and Stair Nosing.

    Do you need underlay for vinyl flooring?


    Most types of vinyl flooring, including sheet, plank, and tile, come with a built-in underlayment that serves both to cushion the floor and to provide some degree of sound-dampening. However, in some cases you may want or need to add an additional layer of underlayment for extra protection or cushioning.

    How to remove stains from vinyl flooring


    To remove stains from vinyl flooring, start by mixing a few drops of dish soap with some warm water in a bowl. Next, use a soft cloth or sponge to dab the mixture onto the stained area and then allow it to sit for a few minutes. Finally, rinse the area with cool water and blot it dry with a soft cloth.

    Can you use a steam mop on vinyl plank flooring?


    Yes, you can use a steam mop on vinyl plank flooring. However, you should be careful not to let the water sit on the floor for too long, as this could cause the planks to buckle or warp. Make sure to dry the floor completely after mopping.

    How soon can you walk on vinyl flooring?


    Within minutes! Vinyl flooring is very easy to install and can be walked on almost immediately.

    Is vinyl plank flooring waterproof?


    Vinyl plank flooring is completely water resistant thanks to a core component of wood plastic composite (WPC), stone plastic composite (SPC), or 100% vinyl. This makes it an ideal option for wood-look flooring in basements, laundry rooms, bathrooms, kitchens, and other areas of your house which can get wet and humid.

    How to remove stains from vinyl flooring


    To remove stains from vinyl flooring, start by mixing a few drops of dish soap with some warm water in a bowl. Next, use a soft cloth or sponge to dab the mixture onto the stained area and then allow it to sit for a few minutes. Finally, rinse the area with cool water and blot it dry with a soft cloth.

    Why Is Vinyl Flooring Also Called “resilient Flooring?


    "The truth is that there are some differences. However, the terms are used interchangeably.

    Both are made of plastic, and both are waterproof however, “Resilient flooring” is a term more relevant to flooring with some bounce or “give.” Vinyl floors are much more complex than other types of resilient flooring. There are also differences in how they are laid and the floor surfaces required. Resilient flooring comes in more forms than just vinyl, such as cork, rubber, and linoleum. If you have concerns regarding any particular resilient flooring, a Pro-Tek™ employee would be delighted to assist. Give us a call or visit today to talk with one of our experts."

    Are Linoleum and Vinyl the Same Thing?


    "No, they are not. While both resilient flooring products are created from similar materials, they are produced from different substances. Linoleum is constructed of natural elements like linseed oil, tree resin, cork dust and wood flour, whereas vinyl flooring is composed of vinyl, felt, and fibreglass.
    Made of natural substances
    Anti-static properties
    Every year, it needs to be sealed
    Requires expert installation
    Luxury Vinyl Flooring:
    Made of durable PVC
    Protective wear layer
    Backing options for fiberglass, foam, or felt
    DIY-friendly installation
    Virtually no maintenance

    Can I put heavy appliances down directly on my vinyl floors?


    "If you use furniture pads or sliders under furniture, over vinyl tiles and planks, you can put heavy appliances on them. Heavy equipment should not be installed over loose-laid sheet vinyl because a pinch point might result, and the floor may be damaged.

    Use felt furniture pads beneath the legs of your furniture to avoid scraping the flooring. Never use rubber, as it may mark vinyl flooring.

    Most vinyl flooring can be placed under kitchen cabinets and appliances; however, it's a good idea to glue down those areas."

    Do I need a protector on my vinyl floor for my rolling desk chair?


    It's a good idea to put a mat beneath desk chairs, even though vinyl flooring has a tough wear layer. Rolling desk chairs can cause some wear and tear over time. It's better to be safe than sorry!

    Which is better, vinyl or laminate flooring?


    Both LVT and laminate flooring have the same architectural foundation and installation process, and both are available with very lifelike-appearing and feeling coverings. Roll or sheet vinyl also offers a lot of variety in terms of colour, pattern, and design. Vinyl flooring is at its best in rooms where there's a risk of moisture or temperature and humidity fluctuations, such as bathrooms and kitchens. Vinyl flooring reigns supreme in these situations!

    How can I remove adhesive residue from the surface of my luxury vinyl tile floor?


    If wet: Use a clean, white towel to lightly massage the affected region with neutral detergent and water. The area should be allowed to dry fully.


    If dry: Mineral spirits should be used to lightly dampen a clean, white cloth. Blot the affected region (do not rub), changing the cloth every now and then to avoid reapplying any residue to the floor. After the residue has been removed, rinse the area with clean, warm water for 30 minutes before walking on it again."

    Can I use rugs or mats on my Pro-Tek luxury vinyl floor?


    Yes, as long as the manufacturer says they are colourfast. We recommend non-staining, vinyl-backed or woven rugs instead of rubber or latex-backed mats because the chemical (antioxidant) used to keep the backing from becoming brittle can stain your floor permanently.

    What can I use to disinfect my luxury vinyl tile floor?


    There are a few things you can use to disinfect your luxury vinyl tile floor, but the most effective way is to use a mixture of 1 part bleach and 10 parts water. You can also use white vinegar or rubbing alcohol, but these may not be as effective as bleach. Be sure to dilute any of these solutions before using them on your floor, and always test in a small area first to make sure they won't damage the finish.

    How is Pro-Tek™ Vinyl flooring made?


    The core structure is made of a plastic composite layer, which is an extremely sturdy, 100% waterproof material that allows the flooring to be utilised in any location rather than other flooring such as laminates.

    What are the advantages of vinyl flooring?


    "Vinyl flooring is a widely popular flooring option for both residential and commercial properties. There are many advantages to choosing vinyl flooring, including its durability, ease of maintenance, and aesthetic appeal.

    Vinyl flooring is extremely durable and can withstand heavy traffic. It is also resistant to stains and spills, making it an ideal choice for high-traffic areas. Vinyl flooring is easy to install and maintain, and does not require special treatments or cleaners.

    Vinyl flooring comes in a variety of colours and patterns, making it a versatile option for any space. It is also relatively inexpensive, making it a great choice for budget-conscious consumers."

    Where can a vinyl floor be installed?


    Vinyl flooring can be installed in any room of the house, including the kitchen, bathroom, and laundry room. It is also a popular choice for commercial spaces such as offices, retail stores, and restaurants. Vinyl flooring is durable and easy to maintain, making it a great choice for high-traffic areas.

    What is the average lifetime of vinyl flooring?


    Pro-TekTM vinyl flooring is designed to last for many years with proper care and maintenance. The average lifetime of Pro-TekTM vinyl flooring is about 30 years for commercial. However, some factors such as the amount of foot traffic, the type of climate, and the cleaning methods used can affect the lifespan of the flooring. With proper care and maintenance, your Pro-TekTM vinyl flooring should last for many years.

    Can you install luxury vinyl flooring outdoors?


    Yes, luxury vinyl flooring (LVF) can be installed outdoors. However, it is important to note that LVF is not designed to withstand direct sunlight or extreme weather conditions. If you live in an area with harsh sunlight or severe weather conditions, it is best to install LVF in a covered or protected area. Additionally, it is important to choose an LVF that is specifically designed for outdoor use. Not all LVF products are created equal, so be sure to do your research before making a purchase.

    How do I clean my vinyl floors?


    There are a few different ways that you can clean your vinyl floors, and the best method will depend on the type of dirt or stain that you are trying to remove. If you have general dirt and grime build-up, you can sweep or vacuum your floors regularly to keep them clean. If you need to deep clean your floors, you can mop them with a mild soap and water solution. For tougher stains, you can use a vinegar and water solution, or a commercial vinyl floor cleaner. Be sure to follow the instructions on the cleaner to avoid damaging your floors.

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    Editions Classic Lyme Oak


    Editions Tiles Ivory Travertine


    Editions Herringbone Buckingham Grey


    Editions Essential Light Grey