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Product Warranty

The Pro-Tek™ warranty can only be invoked if all the following conditions have been fulfilled. If in doubt, please contact us at or on 020 3917 5550

Additional Points for the Commercial Warranty

The commercial warranty is valid for Pro-Tek™ for a period of 20 years for all Editions flooring and 30 years for all Excel flooring from the date of purchase by the original buyer (the original invoice serving as the sole valid proof of purchase) for indoor commercial applications inside buildings under all above mentioned conditions. In addition to this the following must be considered.

Products Covered 

Product Wear LayerResidentialCommercial
Excel Classic 0.7mmLifetime30 years
Excel Longplank 0.7mmLifetime30 years
Editions Classic 0.55mmLifetime20 years
Editions Tile 0.55mmLifetime20 years
Editions Herringbone 0.55mmLifetime20 years
Value Plank 0.3mm15 years5 years
Value Herringbone 0.3mm15 years5 years

Residential installation is defined as a private domestic residence and lifetime is defined as 35 years.

Commercial installation is defined as one in which business is conducted.

This warranty is in addition to and does not affect your statutory rights.

Discretionary Labour Compensation Rates

Pro-Tek™ offers a discretionary, pro-rata labour compensation scale for a product which is entitled to have a repair or replacement, but the labour costs will be for the material fitting costs only.

RangeExcel CollectionsEditions Collections
Wear layer0.7mm0.7mm0.55mm0.55mm
Warranty PeriodResidentialCommercialResidentialCommercial
Years 0-1100%100%100%100%
Years 1-575%65%75%30%
Years 6-1250%40%50%n/a
Years 12-1535%20%35%n/a
Years 15-2020%10%20%n/a
Years 20-2510%5%10%n/a
Years 25-305%2%5%n/a
Years 30-352%n/a2%n/a


Pro-Tek™ reserves the right and must be offered the opportunity, to send an independent inspection company to inspect the complaint in situ and, where applicable, to inspect the floor in its installed condition. The cost of this inspection will be charged to you as our customer and refunded if a manufacturing defect is reported.

Liability arising from this warranty is restricted to

Pro-Tek™ will repair or replace the product as deemed necessary by Pro-Tek™ on reviewing a warranty claim. Where a replacement of the flooring is agreed upon, only new flooring of the current supply program at the time the complaint is upheld will be supplied by Pro-Tek™, the distributor or retailer. There will be no other form of compensation.

Applicable Law and Dispute Resolution

No other warranties of any kind are granted, either explicitly or implicitly, including saleability or suitability for a specific purpose. Pro-Tek™ is not liable for labour costs, installation costs or similar costs. Consequential damage, unusual damage and incidental damage are not covered by this warranty.

Pro-Tek™ shall not accept or be liable for any direct, indirect, special, or consequential loss, or claim damages including liquidated damages.

This warranty is in addition to and does not affect your statutory rights.

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