Richard Baker
December 2, 2024 via Trustpilot
★★★★★

Arrived as soon as the bad weather had cleared.

Our Response

Hi Richard

Thank you for the 5*

Marcus Kallmeier
Director
Pro Tek Flooring LTD

Francesc J. Cabrerizo
November 27, 2024 via Trustpilot
★★★★☆

Good quality luxury vinyl this is the second time I'm going to buy it. However, I can see on the sample that the thickness of the backing has been reduced from 1.5 to aprox 1 mm, compared to the floor I bought over a year ago. This is a drop in the quality of the product probably to be able to maintain the price. This is the top notch of the protek range and people buying it are looking for quality, at least personally I rather pay a few more pounds and get the same as before.

Our Response

Hi Francesco

Thank you for the review , The product that you have now bought is actually a superior product to the one you originally purchased.

This is our new Tek - Core range , this offers you the comfort of the WPC range that you previously ordered along with the strength and durability of the SPC flooring

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

Ms. Alison Evason
November 22, 2024 via Trustpilot
★★★★★

Very good communication throughout. Extremely pleased with the flooring. Amazing quality at a very reasonable price. Would recommend this company to anyone

Our Response

Hi Alison

Thank you for the review , it is great coming in to see another great review from another happy customer

We pride ourselves on offering a personal level of service all the way through while maintaining great price on a quality product.

Thank you for recommending us and if you ever need anything else in the future do not hesitate to contact us

Thank you again for your order
Marcus Kallmeier
Director
Pro Tek Flooring LTD

RG
November 22, 2024 via Trustpilot
★★★★★

Great flooring and customer service was outstanding and really responsive.

We have had so many compliments on our flooring. It's easy to install once you get into the swing of it.

Maybe would advise to watch general videos on Youtube/ Tiktok for installing the Herringbone pattern before starting as there isn't step by step instructions to installing Herringbone pattern - this would be helpful for beginners/DIYers.

I would also order more than the recommended 10% as we had to order an additional 5 boxes.

BUT if it's a quality company with great customer service & amazing products - ProTek is the one to go for!

Our Response

Hi Reece and Jade

Firstly it was a great choice going for the Woburn Sand , this is such a popular colour to due how versatile it is and im really glad so many other people are taking note

In terms of the additional you are completely right , we do always advise that if fitting a herringbone flooring between 12-15% wastage should be applied to the order for wastage / offcuts

Your notes regarding the company and the service really go a long way and i have showed this review to the sales team , I will look to take your feedback on board regarding installation videos

If you need any assistance with another order or any general queries in the future please do not hesitate to contact myself or the sales team directly

Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD

Laura
November 22, 2024 via Trustpilot
★★★★★

Fantastic product ! Received two days before expected - and we are in the highlands of Scotland . Would really recommend this company the customer service was fantastic .

Our Response

Hi Laura

Im so glad you are really happy overall , I will be sure to pass on your kind words regarding the service to the sales team

In terms of delivery we always aim to get to you within the 72 time frame and im really glad that everything went so smoothly

Thank you again for your order

Marcus Kallmeier
Director
Pro Tek Flooring LTD

stephen billings
November 19, 2024 via Trustpilot
★★★★★

good delivery service

Our Response

Hi Stephen

Thank you for the feed back on delivery

I will be sure to pass the message on !

Marcus Kallmeier
Director
Pro Tek Flooring LTD

darren ekins
November 16, 2024 via Trustpilot
★★★★★

Very helpful and friendly conversation on the phone .
My order was dealt with swiftly and the items were delivered within 48 hours.

Our Response

Hi Darren

We are really glad we could be of assistance and made your order process as straightforward as possible.

We aim to have all deliveries completed within 72 hours at the most so i am glad everything came together for you.

Thank you
Marcus Kallmeier
Pro Tek Flooring LTD

Farina Masood
November 12, 2024 via Trustpilot
★★★★★

Great flooring and customer service

Our Response

Hi Farina

Thank you for the review , we are really happy to loved both the flooring and service

We really appreciate it

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

Mr Manuel Goncalves
November 12, 2024 via Trustpilot
★★★★★

Great product excellent service

Our Response

Hi Manuel

Thank you for the 5*

Marcus Kallmeier
Director
Pro Tek Flooring LTD

Leslie Alderson
November 11, 2024 via Trustpilot
★★★☆☆

Poor connection on click system uneven joints and brittle joints poor quality product .

Our Response

Hi Leslie

Hope you are well

We are sorry to hear that you were not completely satisfied with the product and i have tried to call you this morning and will send you an email as we would love to understand a bit more the issues that you were facing when fitting out product

As you can see from the other numerous reviews we have had on the SPC editions tiles collection there is mention of the ease of cutting and installation as well as the strength of the product itself

Our product is designed with a Unilic fitting system to ensure the fitting is a simple process and there should be no reason during the fitting period for the joints to be breaking

If possible i would love to have a chat over the phone or email to discuss

Thank you

Marcus Kallmeier
Director
Pro Tek Flooring LTD

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