Leslie Alderson
November 11, 2024 via Trustpilot
★★★☆☆

Poor connection on click system uneven joints and brittle joints poor quality product .

Our Response

Hi Leslie

Hope you are well

We are sorry to hear that you were not completely satisfied with the product and i have tried to call you this morning and will send you an email as we would love to understand a bit more the issues that you were facing when fitting out product

As you can see from the other numerous reviews we have had on the SPC editions tiles collection there is mention of the ease of cutting and installation as well as the strength of the product itself

Our product is designed with a Unilic fitting system to ensure the fitting is a simple process and there should be no reason during the fitting period for the joints to be breaking

If possible i would love to have a chat over the phone or email to discuss

Thank you

Marcus Kallmeier
Director
Pro Tek Flooring LTD

Experienced user
November 10, 2024 via Trustpilot
★★★★★

I’ve only just got some samples but I’ve already recommended you to someone else.

Our Response

Hi Avril

Thank you for the review and the reccomendation !

I have sent you an email regarding any assistance you may need for the ordering process

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

Mr Mitchell
November 10, 2024 via Trustpilot
★★★★★

Very quick effective service and delivery.

Our Response

Hi Mr Mitchell

Thank you for the 5*

I will pass on the review to our sales team to let them know how happy you were with the service

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

James H Ritchie
November 9, 2024 via Trustpilot
★★★★★

Staff attended to my order in a very efficient way

Our Response

Hi James

Thank you for the review

I will be sure to pass your message onto the team and appreciate you taking the time to leave us a 5* Review

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

Duncan Barclay
November 4, 2024 via Trustpilot
★★★★★

great to have a sample so I could be certain what Iv e buy. Good quality too.

Our Response

Hi Duncan

Thank you for the 5* review

Marcus Kallmeier
Director
Pro Tek Flooring LTD

Tony Swannick
November 2, 2024 via Trustpilot
★★★★★

I ordered a sample of LVF which arrived quickly and thought it appeared very good quality and was in the process of ordering 10 sq metres when I saw that the delivery charge was £54 which I consider excessive, I then added 2 threshhold strips which weigh very little onto the order and the carriage charge shot up to £74 however thr following day Marcus contacted me to say that the increased price was an error and offered me a reduced carriage charge in compensation, unfortunately I had purchased locally by this time but would have no hesitation of using Protek for any flooring needs in the future and highly recommend them.

Our Response

Hi Tony

Hope you are well

Thank you for amending the review and taking the time to do so we do appreciate it

We pride ourselves on excellent customer service and offering the personal touch that we with the team here

Please dont hestitate to contact me if you need any advice and for other projects in the future

Thank you
Director
Marcus Kallmeier
Pro Tek Flooring LTD
Pro

james orcfhard
October 20, 2024 via Trustpilot
★★★★★

Great service. Fast delivery. Highly recommend this company.

Our Response

Hi James

Thank you for the great review 🙂

Marcus
Director
Pro Tek Flooring LTD

Greg
October 19, 2024 via Trustpilot
★★★★☆

5 days after my order for samples and still no sign of them. 4 of them are working days. Hopefully will arrive on Monday (which will be a full 7 days since the order).

Update 21.10.2024
After being contacted by the company quickly some replacement samples are being sent. Fair play to the quick and positive response. Thanks.

Our Response

Edited 21/10/24 - 14:24

Hi Greg

Thank you for taking the time to amend the review

Please email me direct if you need any assistance once the samples arrive with you

Thanks again
Marcus Kallmeier
Director
Pro Tek Flooring LTD





Hi Greg

We are very sorry to hear this.

All our samples are send either the same day they come in or the day after royal mail first class.

I can confirm that we did recieve your request and it left us on October 15th so should have been with you by the 16th / 17th

Sometimes if the Parcel is too large they may leave a card for you.

We do have a note on the mailer that goes out regarding reviews that if there is an issue with not recieving samples to contact us directly first prior to leaving a negative review as we of course want you to see them and will do our best to get this resolved for you

As you can see from the numerous other 5 * reviews there are many of them regarding to how good sized the sampels were and fast they arrived so this is and unfortuante situation

I have arranged for a second set of samples to leave us today and they will be on a signed for service to ensure you get them

We would really appreicate once you recieve them to take the time to amend the review and hope that the service ongoing is better for you

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

customer
October 17, 2024 via Trustpilot
★★★★★

Bought this for my daughter,after looking about at a well known north east England supplier and come in a bit pricey, decided to have a look on the internet and found these people,the flooring is on par with the one we looked at and cheaper,the joiner that put it down says that its a very good quality lvt and easy to install which was herringbone,give them a go you will not be disappointed

Our Response

Hi

Thank you so much for the review , we pride ourselves on offering a high end product at affordable prices.

Thank you for taking the time to do this as each and every review helps us progress.

If you could email me your order number so i can email you directly i would love to be able to get some photos of the Sandringham you have laid

Thanks again
Marcus Kallmeier
Director
Pro Tek Flooring LTD

Thomas Ferguson
October 15, 2024 via Trustpilot
★★★★★

I ordered a sample which was delivered verg quickly. I then placed an order which was also delivered very quickly. The quality of the flooring was very good and easy to install

Our Response

Hi Thomas

Thank you for the 5* , You have selected a great colour in Lyme Oak and we would love to see the finished job

Thank you
Marcus
Pro Tek Flooring LTD

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