Excellent 4.8 / 5

Based on 213 reviews

Duncan Lambert
April 28, 2024 via Trustpilot
★★★★★

The samples I ordered came through very quickly and clearly marked with all relevant information. When our floor fitter arrives on Wednesday we'll already have a good idea of what we're looking for.

Our Response

Hi Duncan

Really happy to see you are happy with the service , if you have any technical questions that you need any assistance with or any stock queries we will be happy to help

Thank you

Marcus
Pro Tek Flooring LTD

Glyndwr Morgans
April 27, 2024 via Trustpilot
★★★★★

Good choice of product
Free samples really helpful
Great customer service
Good support through ordering
Prompt Delivery
Excellent product at reasonable prices
Only negative was that there wasn’t delivery notification. It was lucky that I was at home when the delivery was made

Our Response

Hi Glyndwr

Hope you are well , we really appreciate the 5* review and i will be sure to pass on all the relevant details to the team that dealt with your order

I apologise about the delivery notification , due to us having to use 3rd party courier services to enable us to ship to the UK it does limit us slightly.

We do always request that the driver call you 1 hour before prior to delivery to ensure that you are home to recieve the delivery and again i apologise that this has not happened

Please let us know if you need any further assistance with anything else and me or the team will be happy to help

Thank you

Marcus
Pro Tek Flooring LTD

Silvia Vicente
April 25, 2024 via Trustpilot
★★★★★

Very helpful staff.
I have bought this type of flooring and love it.
Now I want to get some new one and the lovely Helen helped me through the process.

Our Response

Hi Silvia

Thank you so much for the review , I’m glad that the process was easy for you !

I will be sure to pass your kind words onto Helen

Thank you

Marcus
Pro tek flooring ltd

Milan Warik
April 19, 2024 via Trustpilot
★★★★★

Excellent samples and will be definitely using

Our Response

Hi Milan

Thank you for your review , we look forward to receiving your order and seeing your finished project

Thank you

Marcus
Pro Tek Flooring LTD

kathy evans
April 17, 2024 via Trustpilot
★★★★★

Samples ordered arrived within couple of days. Good quality and clear pricing

Our Response

Hi Kathy

Thank you for taking the time to leave us a nice review

Please dont hesitate to email me if you have any questions moving forward on marcus@protekflooring.co.uk

Thank you
Marcus
Pro Tek Flooring LTD

Vic Eppy
April 16, 2024 via Trustpilot
★★★★☆

Samples arrived promptly, but two were out of stock, so have to wait a month to make our final choice.
Customer service were excellent and will ensure samples will be sent as soon as possible.

Our Response

Hi Vic

Thank you for the review we really appreciate it

I have pulled up your sample request and have the following dates for the stock that is incoming that was out of stock at the time

Camden Chino - In Stock
Belgravia Oak - Stock due Approx- 15th May
Kensington Oak - Stock due Approx- 15th May
Hoxton Pebble - In Stock
Chelsea Oak - No current incoming date
Knightsbridge Fawn - Stock due Approx 30th June

The samples are leaving us today 1st class apart from the Chelsea oak due to the lack of stock and incoming date

Hope this helps

Feel free to give me a call do discuss if you require

Marcus
Pro Tek Flooring LTD

Robert Hiorns
April 15, 2024 via Trustpilot
★★★★☆

The quality looks very good, my only complaint is that i was told it would be delivered Tuesday and i had arranged for it to be delivered to work so to make sure someone could recieve it and then i got a phonecall on friday from the delivery driver saying he was `15 minutes away and i wasn't at work, apart from that everything is all great

Our Response

Hi Robert

Thank you for taking the time to leave us a review we really appreciate it.

I am very glad that you are happy with the quality and we would love to see the finished article once it has all been laid

I have checked with the courier company and this should have been done on a dedicated day service for you and due to a later collection the service had changed to an economy service rather than the day you specified

I am very sorry about this and appreciate this is frustrating for you due to organising a day to take the goods.

Thank you
Marcus
Pro Tek Flooring LTD

Customer Sandra wayman
April 9, 2024 via Trustpilot
★★★★★

Very good service

Our Response

Hi Sandra

Thank you for the review

We are glad that you are happy with the service and i will make sure the team hear about the review

Thank you
Marcus
Pro Tek Flooring LTD

Joanne Jones
April 4, 2024 via Trustpilot
★★★★★

Flooring arrived as scheduled, the driver was extremely good. We have quite a tight driveway that has already been damaged by previous deliveries, so he brought the pallet up our driveway on a trolley. The flooring itself matched the sample and looks fantastic down.

Our Response

Hi Joanne

Thank you so much for the review , we are really glad you are happy with every part of the service i will be sure to pass on your kind words to the delivery driver

Please email me some photos to marcus@protekflooring.co.uk if you are happy to showcase it on our upcoming new page on the website

Thank you

Marcus
Pro Tek Flooring LTD

Helen Boyce
April 3, 2024 via Trustpilot
★★★★★

Fabulous website with lots of explanation on different flooring types, postal costs, detailed section on how the flooring is put together and lots of choice. We have been carefully researching companies before making such a big and permanent purchase. We ordered samples which were despatched promptly and the quality is excellent, our main difficulty is deciding which one to go for as they would all look brilliant in our new extension. We will definitely be buying from them ... way better than the competitors in my opinion.

Our Response

Hi Helen

Thank you so much for your great review it is really appreciated

To help you decide if you take a look on our instagram you can see some finished jobs of some of the herringbone colours that you have ordered

We hope that the desicion process is as simple as it was for you to recieve your samples and we look forward to your order

Thank you
Marcus
Pro Tek Flooring LTD

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