Francis dunne
September 26, 2024 via Trustpilot
★★★★★

Very quick response and free delivery on the samples I was interested in.

Our Response

Hi Francis

Thank you for the 5*

Please let us know if you need any advice on any of the samples you have selected

Marcus
Pro Tek Flooring LTD

kevin
September 24, 2024 via Trustpilot
★★★★★

Very happy with company and quality of flooring. Definitely recommend to anyone. The fact that the boards are all attached with the foam backing makes it easier for the installer.

Our Response

Hi Kevin

Thank you for the 5*

We agree it does make it easier , all you need is a solid flat firm and stable floor and our produce can be laid straight down!

We hope you are really happy with the Lyme Oak

Thank you
Marcus
Pro Tek Flooring LTD

Sarah Tan
September 23, 2024 via Trustpilot
★★★★★

Flooring delivered on time with excellent communication throughout the process. The quality of the flooring is better than I expected for the price.

Our Response

Hi Sarah

Thank you for leaving us a great review

We pride ourselves on offering a luxury product at affordable prices

I will let the team know that you were happy with the service

Thank you
Marcus
Pro Tek Flooring LTD

Michele Needham
September 23, 2024 via Trustpilot
★★★★★

Still not received the samples

Spoke to Marcus - samples now recieved. They had emailed me but it was in my junk emails. All sorted now and the samples look great.

Our Response

Updated*

Hi Michelle

Glad to you know you recieved the samples ! , we really appreciate you coming back and taking the time to amend the review

Pelase let us know if you need any help moving forward

Marcus
Pro Tek Flooring LTD




Hi Michelle

We are sorry to hear this , i did call you after to this to explain

We recieved your sample request on the 8th of September for 13 different samples , we then emailed you first thing on the 9th of September to as you that due to Royal mail postal weight limits we are only able to send 5 per customer and if you would like to let us know which 5 to send

I have spoken to you since and arranged 5-6 samples as requested by yourself of a good mixture of natural oaks from the range.

I trust that they have all arrived with you . If there is anything else you need from me please dont hestitate to email or call me and we hope that we can turn this negative into a positive

Thank you
Marcus
Pro Tek Flooring LTD

Keith E
September 22, 2024 via Trustpilot
★★★★★

Swift delivery of samples.

Our Response

Thank you for the 5*

Marcus
Pro Tek Flooring LTD

shaun kealy
September 19, 2024 via Trustpilot
★★★★★

Excellent service and samples arrived within two days of order, after making a phone call to the office some additional samples was send to give us a true feel of the flooring and colour

Our Response

Hi Shaun

Always happy to offer additional help where we can , Please do not hesitate to come back to us for any help you may need when you are ready to order

Thank you

Marcus
Pro Tek Flooring LTD

Stuart
September 18, 2024 via Trustpilot
★★★★☆

Shipping was miscalculated on the website and charged wrongly.
This was quickly sorted with 1 phone call and the extra refunded to me.
Next day delivery on flooring was excellent.

Our Response

Hi Stuart

Hope you are well

Thank you for the review , We think you made an excellent choice going for the Carnaby White and i really hope that you like the end product

Thank you
Marcus
Pro Tek Flooring LTD

Christiane Racette
September 14, 2024 via Trustpilot
★★★★★

This review only covers the process of getting samples.
It was really easy to order the samples via the website. The dispatch was really prompt. The samples were of a good size with complete information labels. Follow up by customer service appreciated. All in all a positive experience.

Our Response

Hi Christiane

We are glad that you had a positive experience with us and i hope that the rest of the process is just as postivive for you.

I can see that you have ordered 3 samples from our excel and long plank ranges , please let us know if you have any questions regarding any of these products or any general enquiries and you can email me direct on marcus@protekflooring.co.uk

We do actually send up to 5 samples per customer so if there is anything else you would like to see please let me know and i can arrange

Thank you again for the 5* review

Marcus
Pro Tek Flooring LTD

Jane martindale
September 14, 2024 via Trustpilot
★★★★☆

Great. Would have liked two pieces as the effect is limited with one.
Fairly quick response Thankyou.

Our Response

Hi Jane

Thank you for leaving us a review

We appreciate any and all feedback and will take this on board

As a company we do offer XL samples compare to others to give customers a better gauge of the overall finish of the flooring.

I can see you made an excellent choice in choosing the Lonk plank Jeydan Stone , i have arranged for a second peice to come out to you to help make your desicion simpler and it should be with you by Wednesday

Thank you
Marcus
Pro Tek Flooring LTD

Mrs Hazel Morris
September 13, 2024 via Trustpilot
★★★★★

We were recommended to look at Pro-Tek flooring by our bathroom fitter. I sent for samples and was impressed by the speed of their arrival, the decent size of the sample and the quality of the product. We've placed an order for the Delilah grey and look forward to seeing it in place on our bathroom and ensuite floors.

Our Response

Hi Hazel

Hope you are well and thank you for taking the time to leave us a review. We are really happy that both the process for the sampling and ordering was easy and speedy !

We would love to hear the next stage of feedback once you have laid the flooring itself and would really appreciate if you could send us through some images that we could feature

Thank you again for the 5*

Marcus
Pro Tek Flooring LTD

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