At Pro-Tek™, we pride ourselves on delivering premium flooring solutions alongside exceptional customer service. We understand that choosing the perfect floor for your home or commercial project is a significant decision, which is why we believe in letting our customers’ experiences speak for themselves.

Genuine Pro-Tek™ Reviews

Below you will find a collection of genuine Pro-Tek™ reviews gathered directly from verified buyers via Trustpilot and Google. From the ease of our ordering process and the helpfulness of our free samples to the final, flawless installation of our luxury vinyl click flooring, you can read firsthand accounts of what it is like to transform a space with our products.

Quality You Can Trust

We are incredibly proud to maintain an ‘Excellent’ rating across hundreds of independent reviews. Whether you are a homeowner embarking on a DIY renovation or a trade professional managing a large-scale development, our dedicated team is committed to providing a seamless experience from start to finish. Read through the feedback below to see why so many customers trust us for their hard-wearing, 100% waterproof flooring needs.

David Corry
October 6, 2024 via Trustpilot
★★★★☆

Products are good and service pretty punctual and efficient, but a bit disappointed by the £54 delivery for two parcels, albeit they were heavy.

Our Response

Hi David

Thank you very much for choosing Pro Tek and we are really glad that you are happy with the service.

We do understand that you are not completely happy with the delivery charge and we wish that we did not have to charge this

On our deliveries we charge only what we are charged by the courier and unfortuantely we have had a number of price increases from them

We do offer the delivery free when it is over £500 pre vat to help with this

We do take all your feedback on board and appreciate you takeing the time to leave us a good review

Thank you
Marcus
Pro Tek Flooring LTD

Paul
October 5, 2024 via Trustpilot
★★★★★

Great samples will be buying. Looks good quality. 5 free samples free of charge with no post and package.

Our Response

Hi Paul

Glad to know you are happy , please do not hesitate to let us know if you need any help when coming to the ordering process !

Thank you
Marcus
Pro Tek Flooring LTD

Philippa C
October 3, 2024 via Trustpilot
★★★★☆

The samples came quickly and I liked them but they did not say they were from pro tek on the back of each along with the description so it took me a while to work out as I had a number of samples. I’m not sure whether to go with you as you don’t take AMerican Express.

Our Response

Hi Philippa

Thank you for the Review , We take all feedback on board , we do actually have the Pro Tek Logo on the outside of all the boxes along with a copy your invoice in the parcel.

We do take your feedback on board and will look to add a little extra to the back of the samples

We are very sorry that we do not take Amex as a form of payment however we do accept all other major cards and have the option of BACS (Direct Bank transfer)

Thank you
Marcus
Pro Tek Flooring LTD

Codhead
September 30, 2024 via Trustpilot
★★★★★

Excellent communication, the flooring arrived in perfect shape and really well packaged.
Would happily recommend.

Our Response

Hi Jay

Thank you for the 5*

We think you have made a great choice going for the Oatlands Coffee!

We would love to see the finished result and show case it on our website when you are finished , If you are happy to please send us a DM on instagram

Thank you again
Marcus
Pro Tek Flooring LTD

Nick fryer
September 30, 2024 via Trustpilot
★★★★★

Samples arrived very quick

Our Response

Hi Nick

Thank you for the 5*

Marcus
Pro Tek Flooring LTD

Jo
September 27, 2024 via Trustpilot
★★★★★

Fab service. Ordered some samples and they were received within a couple of days at no cost to me. Fab service and good quality flooring samples. Thank you.

Our Response

Hi Jo

We are really glad you are happy with the service and i hope that the samples are exactly what you were looking for

Please give us a call if you need any advice or info 🙂

Thank you
Marcus
Pro Tek Flooring LTD

Francis dunne
September 26, 2024 via Trustpilot
★★★★★

Very quick response and free delivery on the samples I was interested in.

Our Response

Hi Francis

Thank you for the 5*

Please let us know if you need any advice on any of the samples you have selected

Marcus
Pro Tek Flooring LTD

kevin
September 24, 2024 via Trustpilot
★★★★★

Very happy with company and quality of flooring. Definitely recommend to anyone. The fact that the boards are all attached with the foam backing makes it easier for the installer.

Our Response

Hi Kevin

Thank you for the 5*

We agree it does make it easier , all you need is a solid flat firm and stable floor and our produce can be laid straight down!

We hope you are really happy with the Lyme Oak

Thank you
Marcus
Pro Tek Flooring LTD

Sarah Tan
September 23, 2024 via Trustpilot
★★★★★

Flooring delivered on time with excellent communication throughout the process. The quality of the flooring is better than I expected for the price.

Our Response

Hi Sarah

Thank you for leaving us a great review

We pride ourselves on offering a luxury product at affordable prices

I will let the team know that you were happy with the service

Thank you
Marcus
Pro Tek Flooring LTD

Michele Needham
September 23, 2024 via Trustpilot
★★★★★

Still not received the samples

Spoke to Marcus - samples now recieved. They had emailed me but it was in my junk emails. All sorted now and the samples look great.

Our Response

Updated*

Hi Michelle

Glad to you know you recieved the samples ! , we really appreciate you coming back and taking the time to amend the review

Pelase let us know if you need any help moving forward

Marcus
Pro Tek Flooring LTD




Hi Michelle

We are sorry to hear this , i did call you after to this to explain

We recieved your sample request on the 8th of September for 13 different samples , we then emailed you first thing on the 9th of September to as you that due to Royal mail postal weight limits we are only able to send 5 per customer and if you would like to let us know which 5 to send

I have spoken to you since and arranged 5-6 samples as requested by yourself of a good mixture of natural oaks from the range.

I trust that they have all arrived with you . If there is anything else you need from me please dont hestitate to email or call me and we hope that we can turn this negative into a positive

Thank you
Marcus
Pro Tek Flooring LTD

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