Vic Eppy
April 16, 2024 via Trustpilot
★★★★☆

Samples arrived promptly, but two were out of stock, so have to wait a month to make our final choice.
Customer service were excellent and will ensure samples will be sent as soon as possible.

Our Response

Hi Vic

Thank you for the review we really appreciate it

I have pulled up your sample request and have the following dates for the stock that is incoming that was out of stock at the time

Camden Chino - In Stock
Belgravia Oak - Stock due Approx- 15th May
Kensington Oak - Stock due Approx- 15th May
Hoxton Pebble - In Stock
Chelsea Oak - No current incoming date
Knightsbridge Fawn - Stock due Approx 30th June

The samples are leaving us today 1st class apart from the Chelsea oak due to the lack of stock and incoming date

Hope this helps

Feel free to give me a call do discuss if you require

Marcus
Pro Tek Flooring LTD

Robert Hiorns
April 15, 2024 via Trustpilot
★★★★☆

The quality looks very good, my only complaint is that i was told it would be delivered Tuesday and i had arranged for it to be delivered to work so to make sure someone could recieve it and then i got a phonecall on friday from the delivery driver saying he was `15 minutes away and i wasn't at work, apart from that everything is all great

Our Response

Hi Robert

Thank you for taking the time to leave us a review we really appreciate it.

I am very glad that you are happy with the quality and we would love to see the finished article once it has all been laid

I have checked with the courier company and this should have been done on a dedicated day service for you and due to a later collection the service had changed to an economy service rather than the day you specified

I am very sorry about this and appreciate this is frustrating for you due to organising a day to take the goods.

Thank you
Marcus
Pro Tek Flooring LTD

Customer Sandra wayman
April 9, 2024 via Trustpilot
★★★★★

Very good service

Our Response

Hi Sandra

Thank you for the review

We are glad that you are happy with the service and i will make sure the team hear about the review

Thank you
Marcus
Pro Tek Flooring LTD

Joanne Jones
April 4, 2024 via Trustpilot
★★★★★

Flooring arrived as scheduled, the driver was extremely good. We have quite a tight driveway that has already been damaged by previous deliveries, so he brought the pallet up our driveway on a trolley. The flooring itself matched the sample and looks fantastic down.

Our Response

Hi Joanne

Thank you so much for the review , we are really glad you are happy with every part of the service i will be sure to pass on your kind words to the delivery driver

Please email me some photos to marcus@protekflooring.co.uk if you are happy to showcase it on our upcoming new page on the website

Thank you

Marcus
Pro Tek Flooring LTD

Helen Boyce
April 3, 2024 via Trustpilot
★★★★★

Fabulous website with lots of explanation on different flooring types, postal costs, detailed section on how the flooring is put together and lots of choice. We have been carefully researching companies before making such a big and permanent purchase. We ordered samples which were despatched promptly and the quality is excellent, our main difficulty is deciding which one to go for as they would all look brilliant in our new extension. We will definitely be buying from them ... way better than the competitors in my opinion.

Our Response

Hi Helen

Thank you so much for your great review it is really appreciated

To help you decide if you take a look on our instagram you can see some finished jobs of some of the herringbone colours that you have ordered

We hope that the desicion process is as simple as it was for you to recieve your samples and we look forward to your order

Thank you
Marcus
Pro Tek Flooring LTD

Linda Talbot
April 2, 2024 via Trustpilot
★★★★★

Fantastic customer service rang me 10 minutes after ordering on line asking me when I would like delivery came super fast on the day they said it would come great price floor not down yet but will update on the flooring in the next couple of weeks if it’s like the picture I will be a very happy customer cannot fault this company

Our Response

Hi Linda

Thank you so much for taking the time to leave us such a great review

I will be sure to pass this onto the team directly.

If you need any advice when it comes to laying the floor please dont hesitate to give us a call and we will be happy to help you

Please send us some photos once it has been done so we can highlight it on the social channels and on our site

Thank you
Marcus
Pro Tek Flooring LTD

Waza
March 27, 2024 via Trustpilot
★★★☆☆

Ordered samples but two out of three not available as out of stock. There was no note to explain when they would be in stock again or to say if they would be sent once back in stock. Poor communication.

Our Response

Hi Warren

Sorry to hear that you were not completely satisfied with your experience with us. I have located your order #7106 and can see that there are 2 Products that are currently of stock -

I have arranged for samples to leave us today that are Similar in colour that you may like as an alternative

Please call me if you have any questions
020 3917 5550

Thank you
Marcus
Pro Tek Flooring LTD

Mrs Sharon Wilson
March 27, 2024 via Trustpilot
★★★★★

Beautiful floor, great quality and easy to lay

Our Response

Hi Sharon

Great to hear you are happy and had a good experience with us , we really appreciate you taking the time to leave a review.

Be sure to send us in any images you have of the completed project for our upcoming new page on the site !

Thank you
Marcus
Pro Tek Flooring Ltd

David Blockwell
March 27, 2024 via Trustpilot
★★★★★

A great product, fast and efficient service. The carpenter said it was a good flooring very tough , he normally uses a Stanley knife but had to use a mitre saw.

Our Response

Hi David

Thank you for your review I will pass on your kind words to the team . Really happy to know you are very satisfied with the flooring and would love to showcase your finished product on our site and our socials !

If you are happy to please send us some images to info@protekflooring.co.uk for us to post

Thank you again for your review
Marcus
Pro Tek Flooring Ltd

Mr Franco Quinzi
March 27, 2024 via Trustpilot
★★★★★

Received sample today, great service

Our Response

Hi Franco

Thank you for your review , Please contact us directly if you need any assistance in your desicion or order process. Send us an email on info@protekflooring.co.uk or call us direct on 020 3917 5550 and we will be happy to assist you

Thank you
Marcus
Pro Tek Flooring LTD

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