Free standard UK delivery on orders over £500 excluding VAT
Exceptionally impressed with the speediness of delivery and the free sample service. Have been looking for a 'believable' tile with grout product and, as picky as I am, I cannot...
Fast delivery in samples, lovely product. Will be ordering soon
Pro Tek was very helpful and sent me samples before I ordered, which was great because it's hard to judge the quality and colour from the website. I even put...
Ordering. Sample process we easy . A descent sample size . Fast postage
Great quality flooring excellent quality and the click system is great
Had a good first experience with the company delivering flooring and wet wall. Due to such good experience ordered more wet wall, only for the wet wall to take more...
I just wanted to share my experience with the service I recently received @Protek, Purley Way . The manager, Joseph, was incredibly helpful in answering all of my queries regarding...
I used this company for the first time and will definitely use again. I bought several boxes of Luxury Vinyl Flooring which were brilliant quality for a competitive price. Unfortunately...
Quick & easy to get a sample
Beautiful products and reputable company.
Did like the panels, they are solid just need a light colour my bathroom is very small.
Rapid delivery, great product
Great service. Very helpful.
Great quality product delivered as specified
Samples were brilliant and the customer has decided to go ahead and order the flooring
Haven't put down my flooring yet but customer service has been great. Free samples arrive quickly, made a purchase shortly after, delivery time is usually 3 days I got my...
I have used many types of LVT. This is superb. Great look and quality. Will buy again for my next room.
Excellent product sample, really good quality. Still making our minds up on best match for us.
Very good communication and follow up Thanks 👍
Only ordered samples to date but the quality is excellent and I will be ordering in the near future.
At Pro-Tek™, we pride ourselves on delivering premium flooring solutions alongside exceptional customer service. We understand that choosing the perfect floor for your home or commercial project is a significant decision, which is why we believe in letting our customers’ experiences speak for themselves.
Below you will find a collection of genuine Pro-Tek™ reviews gathered directly from verified buyers via Trustpilot and Google. From the ease of our ordering process and the helpfulness of our free samples to the final, flawless installation of our luxury vinyl click flooring, you can read firsthand accounts of what it is like to transform a space with our products.
We are incredibly proud to maintain an ‘Excellent’ rating across hundreds of independent reviews. Whether you are a homeowner embarking on a DIY renovation or a trade professional managing a large-scale development, our dedicated team is committed to providing a seamless experience from start to finish. Read through the feedback below to see why so many customers trust us for their hard-wearing, 100% waterproof flooring needs.
Samples arrived super quick
Hi Christopher
Thank you for the review
If need any assistance with your order please do not hesitate to contact us
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
My experience started very well. Free samples came quickly and I then placed my order. I received several emails and a phone call within an hour of ordering. Delivery charge was £54, delivery within 3 days standard. Ordered on a Thursday and told it would be here on Monday or Tuesday. I did not get my delivery and I emailed for status. Couriers were at fault and finally got the flooring 12 days after I ordered it but the scotia was missing. Let ProTek know and it was resent and received on day 14. The customer service folks did always respond to my emails and ProTek did offer to refund the delivery charge. I have yet to have the flooring put down so cannot comment on how it will be once laid but it looks great and just what I wanted. I would use them again despite the longer delivery.
Hi Debbie
Thank you for taking the time leave us a review. I am sorry to hear that you had an issue with your delivery , it is unfortunate that we have to use 3rd party couriers however this is the only way we are able to send goods across the UK. As we do with every order we always request that the courier gives you a call 1 hour before. We always send goods out on either a dedicated day service or an economy service which is 72 hours from dispatch.
As you can see from the reviews below a we pride oursevles on the service and a lot of reviews do talk about the goods being delivered within the time frame or even a lot sooner.
I have sent an email to the couriers in question complaining about this particular order and to try and establish why things took so long to arrive with you
As a gesture of good will if you email me directly on marcus@protekflooring.co.uk i will issue you a refund for your delivery charge on this occasion
We really want the review to be a reflection on the service and the product and it is a shame that due to 3rd party sources beyond our control this has affected your experience
I hope that we can fix this for you to be able to adjust the review
Updated*
Hi Debbie , really appreciate you taking the time to reach out and chaning your review to the 5* , if you need any help moving forward please let me know and i will be happy to assist
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
I phoned to check stock as I had recently been let down by a company that took payment for two items even though one was out of stock.
The call was answered promptly and a polite guy answered, he confirmed all was in stock, so I went ahead and ordered online.
Everything went smoothly and was delivered on day two of 3 day window. So very happy, the courier even gave delivery information.
I would recommend this company and would use again without hesitation.
Hi Jonathan
Thank you for taking the time to leave a review , We always ensure that we have stock before it is released on the website to guarantee that you recieve your goods. I am really happy that the whole process went smoothly for you and that you would use us again.
We would love to see some photos of the project once finished , you can email them to info@protekflooring.co.uk and we can share them in our customer gallery section
Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
You can get free samples of colours with no cost not even postage so you can take the time to choose your styles
Hi Jamie
Thank you for the 5*
We pride ourselves on offering the Extra large samples to give you a much better feel for the floor
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
From start to finish, samples and actual product delivery this company have excellent customer service. I’ve just finished installing the floor (kingfisher slate lvt) which looks fantastic and was so easy to install even for a first timer.
Hi Emma
I am so glad that all the process was easy for you and that you are very happy with the end product.
I will pass your kind words about the service onto the sales team
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Samples requested were sent out quickly and were good quality ,I think we have found what we were looking for after a long search
Hi Phil
Thank you for taking the time to leave us a 5* review. I am glad that you have finally settled on Pro Tek as your flooring of choice
If you need any assistance to not hesitate to send us an email or give us a call and we will be happy to help
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very helpful staff
Thank you for the 5*
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Fast delivery! Ordered on Wednesday, delivery date arranged on Thursday and got delivered on Friday or Monday!
Hi Catherine
Thank you so much for your review , we are so glad your process was quick and easy !
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Prompt service
Samples a good size
Hi Christine
Thank you for the review
We try to send as large of a sample as possible 🙂
Marcus Kallmeier
Director
Pro Tek Flooring LTD
very quick to deliver
Hi Michelle
Thank you for the 5* Review 🙂
Marcus Kallmeier
Director
Pro Tek Flooring LTD
