Free standard UK delivery on orders over £500 excluding VAT
Fantastic service... Pro-Tek expedited an order for me and then escalated with the courier when it looked like it would not arrive in time. Thankfully it did arrive and I...
Always great service and communication within the hour advising of delivery day, I have laid lots of pro-tek flooring and always a pleasure to fit.
Very nice samples, delivered quickly. I am still making my mind up but will be ordering soon.
Exceptionally impressed with the speediness of delivery and the free sample service. Have been looking for a 'believable' tile with grout product and, as picky as I am, I cannot...
Fast delivery in samples, lovely product. Will be ordering soon
Pro Tek was very helpful and sent me samples before I ordered, which was great because it's hard to judge the quality and colour from the website. I even put...
Ordering. Sample process we easy . A descent sample size . Fast postage
Great quality flooring excellent quality and the click system is great
Had a good first experience with the company delivering flooring and wet wall. Due to such good experience ordered more wet wall, only for the wet wall to take more...
I just wanted to share my experience with the service I recently received @Protek, Purley Way . The manager, Joseph, was incredibly helpful in answering all of my queries regarding...
I used this company for the first time and will definitely use again. I bought several boxes of Luxury Vinyl Flooring which were brilliant quality for a competitive price. Unfortunately...
Quick & easy to get a sample
Beautiful products and reputable company.
Did like the panels, they are solid just need a light colour my bathroom is very small.
Rapid delivery, great product
Great service. Very helpful.
Great quality product delivered as specified
Samples were brilliant and the customer has decided to go ahead and order the flooring
Haven't put down my flooring yet but customer service has been great. Free samples arrive quickly, made a purchase shortly after, delivery time is usually 3 days I got my...
I have used many types of LVT. This is superb. Great look and quality. Will buy again for my next room.
At Pro-Tek™, we pride ourselves on delivering premium flooring solutions alongside exceptional customer service. We understand that choosing the perfect floor for your home or commercial project is a significant decision, which is why we believe in letting our customers’ experiences speak for themselves.
Below you will find a collection of genuine Pro-Tek™ reviews gathered directly from verified buyers via Trustpilot and Google. From the ease of our ordering process and the helpfulness of our free samples to the final, flawless installation of our luxury vinyl click flooring, you can read firsthand accounts of what it is like to transform a space with our products.
We are incredibly proud to maintain an ‘Excellent’ rating across hundreds of independent reviews. Whether you are a homeowner embarking on a DIY renovation or a trade professional managing a large-scale development, our dedicated team is committed to providing a seamless experience from start to finish. Read through the feedback below to see why so many customers trust us for their hard-wearing, 100% waterproof flooring needs.
Fast delivery and reliable goods
Hi Zhichao
Thank you for the 5* review
We are really happy that everything went smoothly for you and you like the product.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very good flooring and good value will be ordering some in a couple of months
Hi John
Thank you so much for the 5* review , we look forward to recieving your order , if you need any help with the ordering process please let me know !
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Only ordered some samples , but came super quick and free delivery, quality seemed good.
Hi Daryl
Thank you for the review. Please let us know if you need any assistance when palcing your order , or if you have any technical questions we will be happy to help.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very nice flooring. Builder's did mention bit hard to click together but looks lovely.
Hi Gail
Thank you for the review , We are really glad you re happy with the end product and would to see some images to showcase on the website!
If you are happy to please email them through to info@protekflooring.co.uk
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very prompt service.
Hi Chris
Thank you so much for the 5* Review.
We look forward to seeing more orders from you in the future.
Thank you again.
Marcus Kallmeier
Director
Pro Tek Flooring LTD
The quality of the tiles is brilliant. The samples came straight away and I will be ordering soon.
Hi Kathryn
Thank you for taking the time to leave a great 5* review
We are really happy that you like the quality and look forward to recieving your order !
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Amazing customer service!
Hi !
Thank you so much for the 5* review
We hope to see many more orders from you in the future 🙂
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
UPDATE - following my review the company kindly contacted me. It appears that the courier was at fault. Pro tel immediately sent a replacement sample which arrived quickly so my review is now updated from 1 star to 5 stars. Excellent customer service!!
Sample was never received so I am unable to give a review.
Very disappointing really
Updated Reply 15-07-2025
Hi Margaret , Firstly i want to say a big thank you for taking the time to come back and amend the review , the difference it makes to us is huge so we really appreciate it .
I will pass your kinds words about the service onto the sales team. If you need any assistance when placing your order or for any technical advice do not hesitate to give us a call on 020 3917 5550
Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Hi Maragret
I am really sorry that you did not recieve your samples , as you can see from the other reviews we take pride on sending out XL samples on a really fast turnaround , it is very dissapointing that another service has let you down .
I have arranged for another set of samples to come to you using a different courier service and feel free to email me directly on marcus@protekflooring.co.uk if you need any assistance
All our samples are sent out on a royal mail 1st class 24 hour service daily so i will be sure to raise a complaint with our collections team
Thank you and i really do apologise again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Pro Tek Flooring LTD provided an outstanding experience from start to finish (order #36210). Their communication was timely and professional throughout, and the samples were delivered impressively prompt. The herringbone LVT samples were of very good quality — even though the shades didn’t quite match what we were looking for, we were thoroughly impressed with the level of service. Thank you!
Hi Amanda
We really do appreiciate you taking the time to leave us a review even though you did not purchase. It really does go a long way so thank you very much
If you do require any other sampling moving forward please let me know and i will be happy to assist you
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great customer service on the two occasions I had to contact this company and reduced my carriage cost when I had to order more tiles for the job.
Hi Andi
Thank you for the 5* , i will make sure i pass on your kind words to Andy and Helen in the sales team
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
