Free standard UK delivery on orders over £500 excluding VAT
Beautiful products and reputable company.
Did like the panels, they are solid just need a light colour my bathroom is very small.
Rapid delivery, great product
Great service. Very helpful.
Great quality product delivered as specified
Samples were brilliant and the customer has decided to go ahead and order the flooring
Haven't put down my flooring yet but customer service has been great. Free samples arrive quickly, made a purchase shortly after, delivery time is usually 3 days I got my...
I have used many types of LVT. This is superb. Great look and quality. Will buy again for my next room.
Excellent product sample, really good quality. Still making our minds up on best match for us.
Very good communication and follow up Thanks 👍
Only ordered samples to date but the quality is excellent and I will be ordering in the near future.
From the piece sent out I bought 8 boxes and it was best laminate I have ever laid
Quick delivery on a pallet and wheeled directly into storage. Well packaged and as described/expected.
Helpful technical advice, prompt delivery and good follow up.
Promt service
Being able to order samples on 2 occasions has helped us get a truer indication of the colour and tone of each product as just seeing them online doesn’t give...
Easy order, Good Delivery company , easy to deal with , samples free and no issues. *****
Samples really helpful. And free postage too!!!
Fast and efficient service
Superb experience from start to finish. Friendly and helpful customer service from Stefan. High quality product (we opted for the Hever Oak LVT). Best quality I could find on the...
At Pro-Tek™, we pride ourselves on delivering premium flooring solutions alongside exceptional customer service. We understand that choosing the perfect floor for your home or commercial project is a significant decision, which is why we believe in letting our customers’ experiences speak for themselves.
Below you will find a collection of genuine Pro-Tek™ reviews gathered directly from verified buyers via Trustpilot and Google. From the ease of our ordering process and the helpfulness of our free samples to the final, flawless installation of our luxury vinyl click flooring, you can read firsthand accounts of what it is like to transform a space with our products.
We are incredibly proud to maintain an ‘Excellent’ rating across hundreds of independent reviews. Whether you are a homeowner embarking on a DIY renovation or a trade professional managing a large-scale development, our dedicated team is committed to providing a seamless experience from start to finish. Read through the feedback below to see why so many customers trust us for their hard-wearing, 100% waterproof flooring needs.
Only ordered some samples , but came super quick and free delivery, quality seemed good.
Hi Daryl
Thank you for the review. Please let us know if you need any assistance when palcing your order , or if you have any technical questions we will be happy to help.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very nice flooring. Builder's did mention bit hard to click together but looks lovely.
Hi Gail
Thank you for the review , We are really glad you re happy with the end product and would to see some images to showcase on the website!
If you are happy to please email them through to info@protekflooring.co.uk
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very prompt service.
Hi Chris
Thank you so much for the 5* Review.
We look forward to seeing more orders from you in the future.
Thank you again.
Marcus Kallmeier
Director
Pro Tek Flooring LTD
The quality of the tiles is brilliant. The samples came straight away and I will be ordering soon.
Hi Kathryn
Thank you for taking the time to leave a great 5* review
We are really happy that you like the quality and look forward to recieving your order !
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Amazing customer service!
Hi !
Thank you so much for the 5* review
We hope to see many more orders from you in the future 🙂
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
UPDATE - following my review the company kindly contacted me. It appears that the courier was at fault. Pro tel immediately sent a replacement sample which arrived quickly so my review is now updated from 1 star to 5 stars. Excellent customer service!!
Sample was never received so I am unable to give a review.
Very disappointing really
Updated Reply 15-07-2025
Hi Margaret , Firstly i want to say a big thank you for taking the time to come back and amend the review , the difference it makes to us is huge so we really appreciate it .
I will pass your kinds words about the service onto the sales team. If you need any assistance when placing your order or for any technical advice do not hesitate to give us a call on 020 3917 5550
Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Hi Maragret
I am really sorry that you did not recieve your samples , as you can see from the other reviews we take pride on sending out XL samples on a really fast turnaround , it is very dissapointing that another service has let you down .
I have arranged for another set of samples to come to you using a different courier service and feel free to email me directly on marcus@protekflooring.co.uk if you need any assistance
All our samples are sent out on a royal mail 1st class 24 hour service daily so i will be sure to raise a complaint with our collections team
Thank you and i really do apologise again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Pro Tek Flooring LTD provided an outstanding experience from start to finish (order #36210). Their communication was timely and professional throughout, and the samples were delivered impressively prompt. The herringbone LVT samples were of very good quality — even though the shades didn’t quite match what we were looking for, we were thoroughly impressed with the level of service. Thank you!
Hi Amanda
We really do appreiciate you taking the time to leave us a review even though you did not purchase. It really does go a long way so thank you very much
If you do require any other sampling moving forward please let me know and i will be happy to assist you
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great customer service on the two occasions I had to contact this company and reduced my carriage cost when I had to order more tiles for the job.
Hi Andi
Thank you for the 5* , i will make sure i pass on your kind words to Andy and Helen in the sales team
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Never received sample but so they contacted and said problems with delivery company which is good service and will send new sample great
Hi Steve
Really sorry to see that you did not recieve your samples. As you can see from the numerous other 5* reviews we take pride on the fact that we offer samples on a very quick turnaround.
We send all our samples via royal mail 24hr service and it is such a shame that our review is a relection based on a service that is beyond our control.
We have actually sent yoour samples twice as we received an email from you stating that they were not received from the original.
If you still require samples from us i would be happy to arrange another set to leave with a different courier service and i will make sure i pass your complaint onto our collections team at royal mail.
Again i can only apologise your experience with Pro Tek was dissapointing and if you want to reach out to me directly i will assist you
marcus@protekflooring.co.uk is my direct email
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Quick delivery just not quite the colour we were looking for
Hi Andy
Thank you for the review , i can see that you ordered one of our SPC Editions tiles , Would you like me to send any of the other colours in the range that may be more suited to what you are looking ?
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
