At Pro-Tek™, we pride ourselves on delivering premium flooring solutions alongside exceptional customer service. We understand that choosing the perfect floor for your home or commercial project is a significant decision, which is why we believe in letting our customers’ experiences speak for themselves.

Genuine Pro-Tek™ Reviews

Below you will find a collection of genuine Pro-Tek™ reviews gathered directly from verified buyers via Trustpilot and Google. From the ease of our ordering process and the helpfulness of our free samples to the final, flawless installation of our luxury vinyl click flooring, you can read firsthand accounts of what it is like to transform a space with our products.

Quality You Can Trust

We are incredibly proud to maintain an ‘Excellent’ rating across hundreds of independent reviews. Whether you are a homeowner embarking on a DIY renovation or a trade professional managing a large-scale development, our dedicated team is committed to providing a seamless experience from start to finish. Read through the feedback below to see why so many customers trust us for their hard-wearing, 100% waterproof flooring needs.

Mx Robert Burns
September 9, 2025 via Trustpilot
★★★★★

Good Customer Service, knowledgeable Technical support and next day sample of flooring sent.

Our Response

Hi Mr Burns

Thank you for taking the time to leave us a great 5* review.

I will be sure to pass the information about you exprience onto the sales and technical support teams.

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

Susan Davie
August 26, 2025 via Trustpilot
★★★★★

Samples arrived quickly and well packaged. Good follow-up without being too pushy.

Our Response

Hi Susan

Thank you for the 5*

I am happy that the sales team were of assistance to you. We do understand that this desicion can take a while and were more than happy to take the time to assist you in ensuring you make the best choice for you.

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

n/a Huiling
August 22, 2025 via Trustpilot
★★★★★

Very quick delivery and good size of samples.

Our Response

Hi

Thank you for the review

We pride ourselves on the quick turnaround of the samples as well as being able to offer some of the largest flooring samples in the UK

Please let us know if you need any help when ordering your flooring

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

Andrew Coveney
August 20, 2025 via Google
★★★★★

Great experience from start to finish. Couldn't be more helpful. Sent thru samples, helped load the car on pick up and happy to credit note when we ordered a bit too much. Product great, service even better. Great stuff Marcus, Stef and team. A

Martin
August 20, 2025 via Trustpilot
★★★★☆

I bought vinyl flooring from Pro Tek to cover the ground floor of my house.

What I liked:
-Pro Tek offers a helpful feature to send samples on request, making it easier to choose the right flooring.
-Ordering was easy, with plenty of information about the range they offer.
-They accept a reasonable amount of leftover material for return, as long as it is undamaged and unopened.

What I didn’t like:
-The company didn’t have my choice in stock. I was assured it would be available by [date X], but it wasn’t, forcing me to choose another product due to the time constraint.
-The refund process was a bit slow and required several reminders from my side.

Overall: A solid, durable product at an affordable price. I’ve had no issues with the vinyl flooring after a year of use.

Our Response

Hi Martin

Thank you for the review and or going into a full depth explanation of your experience

We are sorry that we didnt acheive the 5* with you , in terms of the date we do try and get this as accurate to the landing date as possible for the prodcut but sometimes due to shipping delays this does become beyond our control.

I am happy that a year down the lne you are still enjoying your flooring and we hope you enjoy many more years

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

Nicola Jean
August 20, 2025 via Trustpilot
★★★★★

Great help and customer service before and after purchase. Great product, the herringbone has been down for nearly a year now in the hall and kitchen diner. Easy to keep clean (follow product guidance for cleaning) and we have a large dog/children - so far it’s great!

Our Response

Hi Nicola

Thank you for taking the time to leave such a great review

It is nice to see a review from someone who has haid thier flooring laid down for a significant period of time

We hope that you enjoy many more years of the flooring and if you ever decide you need a change in decor you know where we are !

Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD

Mr matt tomlinson
August 9, 2025 via Trustpilot
★★★★☆

Ordered some medium oak caulking and it was delivered as per the tracking information. P&p was a bit sneakily added, the caulking was about £9 and the delivery was £10! My own fault I know but the delivery charge wasn't very noticeable or I'd have chose a lower priced delivery option.

Our Response

Hi Matt

Thank you for taking the time to leave us a review. I am glad that the product was exactly what you needed and the colour match was great !

I am sorry that you arenot entirely happy with the delivery charge or the way it is displayed. With the delivery charges we only pass on the charge that the courier gives to us however i will take your advice on board and look to make this more noticeable at checkout

Thank you again for taking the time to leave us the review.

Marcus Kallmeier
Director
Pro Tek Flooring LTD

MR Frew
August 9, 2025 via Trustpilot
★★★★★

Samples were sent very quickly. They look good quality. Haven't made a final decision yet. But thanks for your quick service.

Our Response

Hi Mr Frew

Thank you you for taking the time to leave us a review , If you need any help once you have made a desicion please give us a call or send us an email and we will be happy to assist you

Thank you

Marcus Kallmeier
Director
Pro Tek Flooring LTD

lindsey reader
August 7, 2025 via Trustpilot
★★★★★

Very quick to respond to my queries and samples arrived quickly too. The wide plank luxury vinyl looks really good. Also interested in herringbone. I put the samples in a bucket for two days and the Pro Tek was totally fine (as we're my quick step and evro samples). The chkarndean and Amico glue down version all curled up. On my scratch test the pro Tek was as good as the others. The samples from here and other companies did all scratch, but applied some heat and was able to smooth back down fairly well. Cost is alot less than others but the quality seems right up there to me. Not laid floor yet as still looking at best solution after being flooded by a burst pipe.

Our Response

Hi Lindsey

Thank you so much for leaving a great review , We spond a vigorous amount of time in testing our product to ensure that they are of the best quality. We also pride ourselves on offering an incredible product at a great price.

If you need any additional advice on the product or any extra technical information to help you make your desicion i would be happy to help

You can email me direct on marcus@protekflooring.co.uk or call me on 020 3917 5550

Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD

Julie Harper
August 3, 2025 via Trustpilot
★★★★★

Fantastic customer service. As soon as I placed my order Pro-tek contacted me about delivery and arranged a day that suited me. The quality of the flooring is excellent. Will be using this company again for future purchases.

Our Response

Hi Julie

Thank you so much for such a great review !

We are so glad that the whole process was smooth for you and that you love the product

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

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