Free standard UK delivery on orders over £500 excluding VAT
Always a great experience
Efficient service
Good price with no hidden extras. Order was placed and within a couple of hours, someone had called me to arrange the delivery. A box and the product inside was...
The order arrived as stated. The delivery driver was friendly, helpful and polite. Very straightforward ordering and a great selection of colours and patterns.
nicely cut samples delivered promptly
Samples sent out really quickly, great quality product.
Amazing customer service - especially Helen. When I had ordered the wrong flooring she resolved this quickly and efficiently. Speedy delivery and quality product.
Great delivery. No issues Lovely delivery man helped me put the heavy boxes in the shed Joiner said ok to lay once he got going but tricky and long process...
Very pleased with prompt response and delivery, shall defiantly place an order when Iv decided on which finish.
Vagina chroniacals
There flooring is amazing, the quality is out standing, just a bit out of my price range, which is pitty, if you can afford there flooring there is nothing else...
Quick delivery,although expensive, 50 pounds. Great quality product and easy to lay with same colour accessories which enhances the rooms. As usual making sure you read the fitting instructions is...
Looks fantastic. Our builder loves it, he says it's a great quality and easy to fit compared to others he's fitted! We love it.
I ordered 3 samples on the Sunday evening and they had arrived by the Tuesday. I ordered one from the value range and two from Editions. The Edditions samples feel...
Great service and good quality durable flooring. Simple to lay, looks super.
Bad quality stuff. Bad quality material. Typical lot of sales talk.
Quick delivery, a pack was slightly damaged during transport but a replacement was sent out the very next day. Fantastic service.
Very good . Ordered some samples n they arrived in no time
This flooring is easy to lay, though I did get someone to do it for me. Hard wearing, great colour, and looks fantastic.
Samples arrived swiftly, follow up good..
Very prompt service.
Hi Chris
Thank you so much for the 5* Review.
We look forward to seeing more orders from you in the future.
Thank you again.
Marcus Kallmeier
Director
Pro Tek Flooring LTD
The quality of the tiles is brilliant. The samples came straight away and I will be ordering soon.
Hi Kathryn
Thank you for taking the time to leave a great 5* review
We are really happy that you like the quality and look forward to recieving your order !
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Amazing customer service!
Hi !
Thank you so much for the 5* review
We hope to see many more orders from you in the future 🙂
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
UPDATE - following my review the company kindly contacted me. It appears that the courier was at fault. Pro tel immediately sent a replacement sample which arrived quickly so my review is now updated from 1 star to 5 stars. Excellent customer service!!
Sample was never received so I am unable to give a review.
Very disappointing really
Updated Reply 15-07-2025
Hi Margaret , Firstly i want to say a big thank you for taking the time to come back and amend the review , the difference it makes to us is huge so we really appreciate it .
I will pass your kinds words about the service onto the sales team. If you need any assistance when placing your order or for any technical advice do not hesitate to give us a call on 020 3917 5550
Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Hi Maragret
I am really sorry that you did not recieve your samples , as you can see from the other reviews we take pride on sending out XL samples on a really fast turnaround , it is very dissapointing that another service has let you down .
I have arranged for another set of samples to come to you using a different courier service and feel free to email me directly on marcus@protekflooring.co.uk if you need any assistance
All our samples are sent out on a royal mail 1st class 24 hour service daily so i will be sure to raise a complaint with our collections team
Thank you and i really do apologise again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Pro Tek Flooring LTD provided an outstanding experience from start to finish (order #36210). Their communication was timely and professional throughout, and the samples were delivered impressively prompt. The herringbone LVT samples were of very good quality — even though the shades didn’t quite match what we were looking for, we were thoroughly impressed with the level of service. Thank you!
Hi Amanda
We really do appreiciate you taking the time to leave us a review even though you did not purchase. It really does go a long way so thank you very much
If you do require any other sampling moving forward please let me know and i will be happy to assist you
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great customer service on the two occasions I had to contact this company and reduced my carriage cost when I had to order more tiles for the job.
Hi Andi
Thank you for the 5* , i will make sure i pass on your kind words to Andy and Helen in the sales team
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Never received sample but so they contacted and said problems with delivery company which is good service and will send new sample great
Hi Steve
Really sorry to see that you did not recieve your samples. As you can see from the numerous other 5* reviews we take pride on the fact that we offer samples on a very quick turnaround.
We send all our samples via royal mail 24hr service and it is such a shame that our review is a relection based on a service that is beyond our control.
We have actually sent yoour samples twice as we received an email from you stating that they were not received from the original.
If you still require samples from us i would be happy to arrange another set to leave with a different courier service and i will make sure i pass your complaint onto our collections team at royal mail.
Again i can only apologise your experience with Pro Tek was dissapointing and if you want to reach out to me directly i will assist you
marcus@protekflooring.co.uk is my direct email
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Quick delivery just not quite the colour we were looking for
Hi Andy
Thank you for the review , i can see that you ordered one of our SPC Editions tiles , Would you like me to send any of the other colours in the range that may be more suited to what you are looking ?
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great company to deal with. Easy to order, always updating regarding delivery. Helpful help when I contacted reception
Hi Paulo
Thank you for the review ! , We are glad to of been of help to you. We look forward to many more orders from you in the future
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
From the time i ordered to the delivery was brilliant. Pro-tek Flooring's customer service is second to none and their products are amazing. The click vinyl that I ordered was the best quality and so easy to work with. Thank you Pro-Tek.
Hi Vicky
Thank you for taking the time to leave such a great review ! i will pass your review onto the team as they will really appreicate it.
We would love to see the finished products if you are happy to send images to info@protekflooring.co.uk
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
