Excellent 4.8 / 5

Based on 213 reviews

Ms Debbie
May 11, 2025 via Trustpilot
★★★★★

My experience started very well. Free samples came quickly and I then placed my order. I received several emails and a phone call within an hour of ordering. Delivery charge was £54, delivery within 3 days standard. Ordered on a Thursday and told it would be here on Monday or Tuesday. I did not get my delivery and I emailed for status. Couriers were at fault and finally got the flooring 12 days after I ordered it but the scotia was missing. Let ProTek know and it was resent and received on day 14. The customer service folks did always respond to my emails and ProTek did offer to refund the delivery charge. I have yet to have the flooring put down so cannot comment on how it will be once laid but it looks great and just what I wanted. I would use them again despite the longer delivery.

Our Response

Hi Debbie

Thank you for taking the time leave us a review. I am sorry to hear that you had an issue with your delivery , it is unfortunate that we have to use 3rd party couriers however this is the only way we are able to send goods across the UK. As we do with every order we always request that the courier gives you a call 1 hour before. We always send goods out on either a dedicated day service or an economy service which is 72 hours from dispatch.

As you can see from the reviews below a we pride oursevles on the service and a lot of reviews do talk about the goods being delivered within the time frame or even a lot sooner.

I have sent an email to the couriers in question complaining about this particular order and to try and establish why things took so long to arrive with you

As a gesture of good will if you email me directly on marcus@protekflooring.co.uk i will issue you a refund for your delivery charge on this occasion

We really want the review to be a reflection on the service and the product and it is a shame that due to 3rd party sources beyond our control this has affected your experience

I hope that we can fix this for you to be able to adjust the review


Updated*

Hi Debbie , really appreciate you taking the time to reach out and chaning your review to the 5* , if you need any help moving forward please let me know and i will be happy to assist

Thank you

Marcus Kallmeier
Director
Pro Tek Flooring LTD

Jonathan Collins
May 10, 2025 via Trustpilot
★★★★★

I phoned to check stock as I had recently been let down by a company that took payment for two items even though one was out of stock.
The call was answered promptly and a polite guy answered, he confirmed all was in stock, so I went ahead and ordered online.
Everything went smoothly and was delivered on day two of 3 day window. So very happy, the courier even gave delivery information.
I would recommend this company and would use again without hesitation.

Our Response

Hi Jonathan

Thank you for taking the time to leave a review , We always ensure that we have stock before it is released on the website to guarantee that you recieve your goods. I am really happy that the whole process went smoothly for you and that you would use us again.

We would love to see some photos of the project once finished , you can email them to info@protekflooring.co.uk and we can share them in our customer gallery section

Thank you again

Marcus Kallmeier
Director
Pro Tek Flooring LTD

JAMIE Martin
April 30, 2025 via Trustpilot
★★★★★

You can get free samples of colours with no cost not even postage so you can take the time to choose your styles

Our Response

Hi Jamie

Thank you for the 5*

We pride ourselves on offering the Extra large samples to give you a much better feel for the floor

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

Emma Palmer
April 29, 2025 via Trustpilot
★★★★★

From start to finish, samples and actual product delivery this company have excellent customer service. I’ve just finished installing the floor (kingfisher slate lvt) which looks fantastic and was so easy to install even for a first timer.

Our Response

Hi Emma

I am so glad that all the process was easy for you and that you are very happy with the end product.

I will pass your kind words about the service onto the sales team

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

phil
April 27, 2025 via Trustpilot
★★★★★

Samples requested were sent out quickly and were good quality ,I think we have found what we were looking for after a long search

Our Response

Hi Phil

Thank you for taking the time to leave us a 5* review. I am glad that you have finally settled on Pro Tek as your flooring of choice

If you need any assistance to not hesitate to send us an email or give us a call and we will be happy to help

Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD

Ian Hunter
April 19, 2025 via Trustpilot
★★★★★

Very helpful staff

Our Response

Thank you for the 5*

Marcus Kallmeier
Director
Pro Tek Flooring LTD

Catherine
April 10, 2025 via Trustpilot
★★★★★

Fast delivery! Ordered on Wednesday, delivery date arranged on Thursday and got delivered on Friday or Monday!

Our Response

Hi Catherine

Thank you so much for your review , we are so glad your process was quick and easy !

Marcus Kallmeier
Director
Pro Tek Flooring LTD

Christine Wallace
March 29, 2025 via Trustpilot
★★★★★

Prompt service
Samples a good size

Our Response

Hi Christine

Thank you for the review

We try to send as large of a sample as possible 🙂

Marcus Kallmeier
Director
Pro Tek Flooring LTD

Michelle Millward
March 24, 2025 via Trustpilot
★★★★★

very quick to deliver

Our Response

Hi Michelle

Thank you for the 5* Review 🙂

Marcus Kallmeier
Director
Pro Tek Flooring LTD

Mr Bramall-Ashton
March 19, 2025 via Trustpilot
★★★★★

Really helpful site, thank you for teh samples and fast delivery.

Our Response

Hi

Thank you for the 5*

Marcus Kallmeier
Director
Pro Tek Flooring LTD

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